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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shane Gray

July 15, 2026

5  out of  5
rating by Shane Gray
"Melanie Cox was fantastic, thorough, and persistent in assisting me to get set up with auto and renters insurance much cheaper than I was previously paying. Highly recommend!"
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Alex Childers

July 14, 2026

5  out of  5
rating by Alex Childers
"Melanie was so easy to communicate with and made purchasing renter’s insurance so smooth! She was exceptionally friendly and a lovely first impression for someone moving down to Louisville for the first time. Highly recommend!"
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Emily Digenis

July 14, 2026

5  out of  5
rating by Emily Digenis
"Kathy Davis exemplifies the entire work ethic of this office. She is diligent, hard working, and thorough. I have had to deal with my aging parents and their long term care policy for 3.5 years, now. I have to submit the logs from the caregivers amongst the myriad of things I have to accomplish. Kathy has assisted me every step of the way. I so appreciate her and this office for their attention to our situation!"
We responded:
"Emily, we thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. We value you for letting us be your good neighbor!

"
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Lily Rolfsen

July 7, 2026

5  out of  5
rating by Lily Rolfsen
"Melanie was super quick and easy to work with!"
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corey johnson

July 7, 2026

5  out of  5
rating by corey johnson
"Melanie was awesome. She explained everything so well and the process super easy. The pricing is also great. Thanks Melanie and thank you State Farm"
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Amelia Evers

July 1, 2026

5  out of  5
rating by Amelia Evers
"Melanie Cox was lovely to work with while setting up my renters insurance! She was incredibly patient, answered all of my questions, and made the entire process easy and stress-free. I truly appreciated her kindness and helpfulness. Highly recommend working with Melanie!"
We responded:
"Thank you, Amelia, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Melanie always puts our customers first. "
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Maya Wresien

July 1, 2026

5  out of  5
rating by Maya Wresien
"Melanie was awesome! Answered so quick and got my plan started asap!"
We responded:
"Thank you, Maya, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Melanie always puts our customers first. "
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Nathan Cox

June 30, 2026

5  out of  5
rating by Nathan Cox
"Melanie was great to work with. Great descriptions of policy and what it covers with multiple pricing options."
We responded:
"Nathan, we are grateful for your generous feedback. Our team values your confidence in us to handle your insurance policies."
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Tiffine

June 29, 2026

5  out of  5
rating by Tiffine
"Maddie provided excellent service while setting up the my new auto and renters policy. Maddie was professional, knowledgeable, and made the process easy to understand."
We responded:
"Thank you, Tiffine, for your positive feedback and for acknowledging the excellent assistance from Maddie! We greatly value your support and feedback."
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Shelly Burton

June 29, 2026

5  out of  5
rating by Shelly Burton
"Melanie Cox was so very helpful and kind with helping me. She was extremely thorough and saved me money!!!"
We responded:
"Thank you, Shelly, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! "
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Casey Magyarics

June 23, 2026

5  out of  5
rating by Casey Magyarics
"Maddie was able to help me save over $200/month on my car and renters insurance. I used to have USAA but their prices and customer service were seriously lacking.

Maddie was able to make my switch happen in under an hour-it was so easy and she was great to talk with and work with. I highly recommend her services to everyone!"
We responded:
"Thank you, Casey, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Maddie always puts our customers first. "
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Caitlyn Anglin

June 22, 2026

5  out of  5
rating by Caitlyn Anglin
"Ilena is wonderful to work with! She is personable and was very helpful/informative while making some important decisions. I would highly recommend this office, especially Ilena. Thank you so much for your help!"
We responded:
"Caitlyn, thank you for the five stars! We appreciate you! Ilena works hard daily to take care of all her customers!"
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Jennifer Crough

June 11, 2026

5  out of  5
rating by Jennifer Crough
"Excellent service from Ilena at Brian Arends’ State Farm Agency! She is knowledgeable, responsive, and ensures I take advantage of all the policy credits that I can. I’ve been a client for many years and I highly recommend them to anyone looking for reliable insurance guidance and outstanding customer service!"
We responded:
" Thank you, Jennifer, for your positive feedback and for acknowledging the excellent assistance from Ilena! We greatly value your support and feedback."
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L Pet

June 5, 2026

5  out of  5
rating by L Pet
"Melanie was so helpful, accommodating, and willing to answer any questions I had, in a short, to-the-point conversation. She is also very easy to reach. I am very thankful for her!"
We responded:
"Thank you for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Melanie always puts our customers first. "
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Abigail

June 1, 2026

5  out of  5
rating by Abigail
"Melanie was a pleasure to work with! She helped me arrange my policy and made the process incredibly easy."
We responded:
"Thank you, Abigail, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Melanie always puts our customers first. "
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Andy Spoonamore-Gullion

June 1, 2026

5  out of  5
rating by Andy Spoonamore-Gullion
"Melanie was wonderful. She was kind, efficient, and made the process of getting renters insurance super simple. Definitely recommend her for all of your insurance needs!"
We responded:
"Thank you, Andy, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Melanie always puts our customers first. "
Profile photo of Charles Monroe

Charles Monroe

May 29, 2026

5  out of  5
rating by Charles Monroe
"I had Melanie as an agent from State farm and she was able to find me full coverage insurance for $160 less than what I was paying to another insurance company that not really going to say but it starts with a P....."
We responded:
"Thank you, Charles, for your positive feedback and for acknowledging the excellent assistance from Melanie! We greatly value your support and feedback."
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Mike Turner

May 28, 2026

5  out of  5
rating by Mike Turner
"Very courteous very professional very good price I'm happy to be doing business with Melanie"
We responded:
"Mike, we are grateful for your generous feedback. Our team values your confidence in us to handle your insurance policies."
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tammy coddington

May 19, 2026

5  out of  5
rating by tammy coddington
"Melanie helped us with not only a great price but also better coverage!"
We responded:
"We are so honored to receive your 5-star rating! Thank you for choosing us!"
Profile photo of Sarah Fish

Sarah Fish

May 14, 2026

5  out of  5
rating by Sarah Fish
"Melanie was so great to work with. She got me a much better rate for my car and renters insurance in a quick manner and was patient and understanding of my work schedule, still taking the time to answer all my questions and get me set up. Definitely recommend working with her!"
We responded:
"Sarah, we thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. We value you for letting us be your good neighbor! "
Profile photo of Jordan Reilly

Jordan Reilly

May 14, 2026

5  out of  5
rating by Jordan Reilly
"Great service! Super quick and the agent I worked with was very caring and honest while setting up our policy!"
We responded:
"Jordan, thank you for the five stars! We appreciate you!"
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Estefanya Leal

May 13, 2026

5  out of  5
rating by Estefanya Leal
"Zoila provided excellent service. She was attentive, patient, and made sure all my questions were answered. Everything was handled smoothly and efficiently. I really appreciate her help and highly recommend working with her."
We responded:
"Thank you, Estefanya , for your positive feedback and for acknowledging the excellent assistance from Zoila! We greatly value your support and feedback."
Profile photo of r I

r I

May 13, 2026

5  out of  5
rating by r I
"Melanie helped me so much! Got my policy started at half the cost from others! Great customer service!"
We responded:
"We are so honored to receive your 5-star rating! Thank you for choosing us!"
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Michael Zetino

May 8, 2026

5  out of  5
rating by Michael Zetino
"Great service,I really appreciate it Melanie.very helpful and she was very nice too"
We responded:
"Michael, thank you for the five stars! We appreciate you!"
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Cynthia Perez

April 30, 2026

5  out of  5
rating by Cynthia Perez
"Excellent service! We had the opportunity to speak with Maribel, and she helped us explore other options to lower our monthly payment and add a vehicle to our policy. She was patient and very kind."
We responded:
"Thank you, Cynthia, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Maribel always puts our customers first. "