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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rochelle Graves

July 22, 2025

5  out of  5
rating by Rochelle Graves
"Very friendly and efficient customer service! Reasonable rates for renter's insurance."
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sylvia panos

July 17, 2025

5  out of  5
rating by sylvia panos
"Melanie was great and saved me close to $100 a month on my car insurance by switching from Progressive! Also very prompt and knowledgeable!"
We responded:
"Thank you, Sylvia, for your positive feedback and for acknowledging the excellent assistance from Melanie! We greatly value your support and feedback."
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Shelby

July 10, 2025

5  out of  5
rating by Shelby
"Melanie was great!"
We responded:
"Shelby, thank you for the five stars! We appreciate you!"
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Justin Cox

July 8, 2025

5  out of  5
rating by Justin Cox
"Melanie was extremely easy to work with. I called in as suggested by my new apartment complex, and I was all set up with my insurance policy in less than 10 minutes at a rate that was less than I even hoped for. Along with all of this, Melanie made sure that my policy met the needs of my apartment complex before confirming. I truly appreciate the quick & thorough, help with a task that I was prepared to put away a little more time for."
We responded:
"We are overjoyed by reviews like this, Justin! Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
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Sam Misirly

July 7, 2025

5  out of  5
rating by Sam Misirly
"Super easy to work with and very nice people, made getting insurance for my apartment quick and easy!!"
We responded:
"Sam, thank you for the five stars! We appreciate you!"
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Jack Lynch

July 1, 2025

5  out of  5
rating by Jack Lynch
"I was tired of paying more than three times what I was paying with State Farm for my last insurance so I went shopping around. Melanie got ahold of me and got me a policy right away that was not only much more affordable, but offered more coverage. I am beyond grateful and pleased. She was very kind and caring. Thank you Melanie"
We responded:
"Jack, we thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. We value you for letting us be your good neighbor! "
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Dessa Zetko

June 24, 2025

5  out of  5
rating by Dessa Zetko
"Melanie was delightful! She helped my partner switch insurance and save loads of money. Not only was she thorough in explaining policies and rates, she was friendly and efficient. We were in and out in less than an hour."
We responded:
"We are overjoyed by reviews like this, Dessa! Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
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MicHael Gorrie

June 24, 2025

5  out of  5
rating by MicHael Gorrie
"Mellony cox is amazing! Personable, extremely knowledgeable and efficient with getting my policy dramatically improved. Extremely impressed with the exceptional treatment I received from Mellony and would recommend her skill set to any and all."
We responded:
"Thank you, Michael, for your positive feedback and for acknowledging the excellent assistance from Melanie! We greatly value your support and feedback."
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Bill Dwyer

June 23, 2025

5  out of  5
rating by Bill Dwyer
"Cody Humston at Brian Arends State Farm provided quick and thorough service for my auto policy change when I bought a new car. I highly appreciate his help and recommend him to everyone who needs a great resource in the insurance business!!!"
We responded:
" Thank you, Bill, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Cody always puts our customers first. "
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Carly Metz

June 23, 2025

4  out of  5
rating by Carly Metz
"Good pricing and service"
We responded:
"Thank you, Carly! We appreciate you!"
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James Gore

June 23, 2025

5  out of  5
rating by James Gore
"I asked for a quote online from State Farm, Melanie gave me a call. She was so helpful, very friendly, and new her stuff. Will be switching over everything to her and the agency. Thanks Melanie!"
We responded:
"James, we thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. We value you for letting us be your good neighbor! "
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Ashley Temple

May 8, 2025

5  out of  5
rating by Ashley Temple
"Kathy Davis was notably helpful in getting my paperwork in to get a discount for a class 3 roof! I'd been looking at an outdated list of State Farm approved impact resistant shingles and she alerted me that our invoice showed that we should qualify based on the current list."
We responded:
"Thank you, Ashley, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Kathy always puts our customers first."
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Emily Digenis

May 6, 2025

5  out of  5
rating by Emily Digenis
"Kathy Davis exemplifies the entire work ethic of this office. She is diligent, hard working, and thorough. I have had to deal with my aging parents and their long term care policy for 3.5 years, now. I have to submit the logs from the caregivers amongst the myriad of things I have to accomplish. Kathy has assisted me every step of the way. I so appreciate her and this office for their attention to our situation!"
We responded:
"Emily, we thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. We value you for letting us be your good neighbor! "
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MAGGIE WARD BIEDA

April 16, 2025

5  out of  5
rating by MAGGIE WARD BIEDA
"I contacted my insurance office for a COI.. Kathy was so helpful and very fast! I'm an artist doing juried shows and had to submit proof of insurance. Very pleased with the service I received!"
We responded:
"Thanks for sharing! We’re happy to hear Kathy was fast and helpful. Glad we could support your work as an artist!"
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Suzanne Moeller

April 15, 2025

5  out of  5
rating by Suzanne Moeller
"Been doing business with State Farm for over 12 years and have made some changes recently that Kathy Davis has helped with. She is very helpful and prompt when I have questions and if she has to research my questions she is quick to get back to me"
We responded:
"Thank you for your loyalty over the years! We’re glad Kathy has been so helpful and responsive during your recent changes."
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Amber Eubank

April 11, 2025

5  out of  5
rating by Amber Eubank
"I had a really great experience with my insurance representative. Professional and helpful."
We responded:
"Thank you for the kind words! We’re glad you had a great experience."
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lisa Long

April 1, 2025

5  out of  5
rating by lisa Long
"Very easy process when bundling and switching all my insurance to State Farm- thank you Maddie Milewski for your recommendation to State Farm and to Melanie Childers for making it stress-free! Highly recommend this agency!"
We responded:
"Thank you, Lisa! We’re so glad to hear the process was easy and stress-free. We appreciate your recommendation and are happy to have you with us!"
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chris morris

April 1, 2025

5  out of  5
rating by chris morris
"Melanie was very professional and kept me updated throughout the process! A+"
We responded:
"Chris, thank you for the 5-star review! We truly appreciate your support!"
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Lindsey

March 31, 2025

5  out of  5
rating by Lindsey
"Melania & Brian made transferring my car insurance from Illinois to Kentucky seamless and stress-free! She was friendly, knowledgeable, and incredibly helpful, ensuring I got the best coverage for my needs. The process was smooth, and the customer service was outstanding. Highly recommend her for anyone needing a reliable and professional insurance agent!"
We responded:
"Thank you so much, Lindsey! We’re thrilled to hear that Melanie and Brian made your transition smooth and stress-free. We truly appreciate your kind words and recommendation!"
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Linda Mikkalsen

March 27, 2025

5  out of  5
rating by Linda Mikkalsen
"I was recently reviewing my coverage on my vehicles and questioned coverage on a recreational vehicle that I sold last year. I called the office and spoke with Kathy and she indicated that that coverage and the vehicle had been removed from my files and I was not charged for the services the paperwork that I had reviewed was older and not applicable which was confirmed again by kathy. Very good service and very quick"
We responded:
"Thank you for your kind words, Linda! We’re glad Kathy was able to assist you quickly and provide clarity. We appreciate your trust in us!"
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Grant Wolford

March 19, 2025

5  out of  5
rating by Grant Wolford
"Melanie and Maddie at State Farm made getting car and life insurance easy and affordable. They helped me bundle both and got me life insurance for just $3 a month! Friendly, professional, and super helpful. I highly recommend them!"
We responded:
"Thank you, Grant, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! "
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Temple Bradley

March 12, 2025

5  out of  5
rating by Temple Bradley
"Melanie was absolutely wonderful to work with. She went above & beyond to make sure we got the best rates available. I highly recommend working with her."
We responded:
"Temple, thank you for the five stars! We appreciate you!"
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Patrick Katchak

March 7, 2025

5  out of  5
rating by Patrick Katchak
"Great experience dealing with Maddie Milewski and Darby Hagewood! Really super nice people!. They made the insurance buying process a breeze. Thank you!"
We responded:
"Patrick, thank you for the five stars! We appreciate you!"
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Janet Cox

March 1, 2025

5  out of  5
rating by Janet Cox
"Prompt service. Quotes and comparisons were received within hours of request. Agent (Melanie) was friendly and informative with no pressure. Answered all my questions and concerns in easily understandable terms. If you feel your current insurer rates are extremely high, I would highly recommend that you seek out quotes from Melanie with Brian Arends State Farm’s Insurance Agency."
We responded:
"Thank you, Janet, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Melanie always puts our customers first. "
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Ken Cox

February 28, 2025

5  out of  5
rating by Ken Cox
"After conversation with Melanie, she shared she thought she could provide better coverage. No high pressure. We shared our coverage needs with her. The auto and home plans she worked up for us did provide more com prehensile coverage and saved us money. Great job."
We responded:
"Ken, we thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. We value you for letting us be your good neighbor! "