Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of MAGGIE WARD BIEDA

MAGGIE WARD BIEDA

April 16, 2025

5  out of  5
rating by MAGGIE WARD BIEDA
"I contacted my insurance office for a COI.. Kathy was so helpful and very fast! I'm an artist doing juried shows and had to submit proof of insurance. Very pleased with the service I received!"
We responded:
"Thanks for sharing! We’re happy to hear Kathy was fast and helpful. Glad we could support your work as an artist!"
Profile photo of Suzanne Moeller

Suzanne Moeller

April 15, 2025

5  out of  5
rating by Suzanne Moeller
"Been doing business with State Farm for over 12 years and have made some changes recently that Kathy Davis has helped with. She is very helpful and prompt when I have questions and if she has to research my questions she is quick to get back to me"
We responded:
"Thank you for your loyalty over the years! We’re glad Kathy has been so helpful and responsive during your recent changes."
Profile photo of Amber Eubank

Amber Eubank

April 11, 2025

5  out of  5
rating by Amber Eubank
"I had a really great experience with my insurance representative. Professional and helpful."
We responded:
"Thank you for the kind words! We’re glad you had a great experience."
Profile photo of lisa Long

lisa Long

April 1, 2025

5  out of  5
rating by lisa Long
"Very easy process when bundling and switching all my insurance to State Farm- thank you Maddie Milewski for your recommendation to State Farm and to Melanie Childers for making it stress-free! Highly recommend this agency!"
We responded:
"Thank you, Lisa! We’re so glad to hear the process was easy and stress-free. We appreciate your recommendation and are happy to have you with us!"
Profile photo of chris morris

chris morris

April 1, 2025

5  out of  5
rating by chris morris
"Melanie was very professional and kept me updated throughout the process! A+"
We responded:
"Chris, thank you for the 5-star review! We truly appreciate your support!"
Profile photo of Lindsey

Lindsey

March 31, 2025

5  out of  5
rating by Lindsey
"Melania & Brian made transferring my car insurance from Illinois to Kentucky seamless and stress-free! She was friendly, knowledgeable, and incredibly helpful, ensuring I got the best coverage for my needs. The process was smooth, and the customer service was outstanding. Highly recommend her for anyone needing a reliable and professional insurance agent!"
We responded:
"Thank you so much, Lindsey! We’re thrilled to hear that Melanie and Brian made your transition smooth and stress-free. We truly appreciate your kind words and recommendation!"
Profile photo of Linda Mikkalsen

Linda Mikkalsen

March 27, 2025

5  out of  5
rating by Linda Mikkalsen
"I was recently reviewing my coverage on my vehicles and questioned coverage on a recreational vehicle that I sold last year. I called the office and spoke with Kathy and she indicated that that coverage and the vehicle had been removed from my files and I was not charged for the services the paperwork that I had reviewed was older and not applicable which was confirmed again by kathy. Very good service and very quick"
We responded:
"Thank you for your kind words, Linda! We’re glad Kathy was able to assist you quickly and provide clarity. We appreciate your trust in us!"
Profile photo of Grant Wolford

Grant Wolford

March 19, 2025

5  out of  5
rating by Grant Wolford
"Melanie and Maddie at State Farm made getting car and life insurance easy and affordable. They helped me bundle both and got me life insurance for just $3 a month! Friendly, professional, and super helpful. I highly recommend them!"
We responded:
"Thank you, Grant, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! "
Profile photo of Temple Bradley

Temple Bradley

March 12, 2025

5  out of  5
rating by Temple Bradley
"Melanie was absolutely wonderful to work with. She went above & beyond to make sure we got the best rates available. I highly recommend working with her."
We responded:
"Temple, thank you for the five stars! We appreciate you!"
Profile photo of Patrick Katchak

Patrick Katchak

March 7, 2025

5  out of  5
rating by Patrick Katchak
"Great experience dealing with Maddie Milewski and Darby Hagewood! Really super nice people!. They made the insurance buying process a breeze. Thank you!"
We responded:
"Patrick, thank you for the five stars! We appreciate you!"
Profile photo of Janet Cox

Janet Cox

March 1, 2025

5  out of  5
rating by Janet Cox
"Prompt service. Quotes and comparisons were received within hours of request. Agent (Melanie) was friendly and informative with no pressure. Answered all my questions and concerns in easily understandable terms. If you feel your current insurer rates are extremely high, I would highly recommend that you seek out quotes from Melanie with Brian Arends State Farm’s Insurance Agency."
We responded:
"Thank you, Janet, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Melanie always puts our customers first. "
Profile photo of Ken Cox

Ken Cox

February 28, 2025

5  out of  5
rating by Ken Cox
"After conversation with Melanie, she shared she thought she could provide better coverage. No high pressure. We shared our coverage needs with her. The auto and home plans she worked up for us did provide more com prehensile coverage and saved us money. Great job."
We responded:
"Ken, we thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. We value you for letting us be your good neighbor! "
Profile photo of Mike Kroupa

Mike Kroupa

February 26, 2025

5  out of  5
rating by Mike Kroupa
"Great to work with and good follow-through"
We responded:
"Mike, thank you for the five stars! We appreciate you!"
Profile photo of Andrew Bailey

Andrew Bailey

February 24, 2025

5  out of  5
rating by Andrew Bailey
"Everything was made very simple and the professionalism and courtesy by Melanie shown was phenomenal!!"
We responded:
"Thank you, Andrew, for your positive feedback and for acknowledging the excellent assistance from Melanie! We greatly value your support and feedback."
Profile photo of Michael Shunnarah

Michael Shunnarah

February 21, 2025

5  out of  5
rating by Michael Shunnarah
"Kathy, Ginny, and the team at Brian Arends’ State Farm office have always been knowledgeable, kind, and swift when updating insurance policies and responding to questions about coverage. After being a client for several years, I can attest to their professionalism and experience."
We responded:
"Michael, we thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. We value you for letting us be your good neighbor! "
Profile photo of Margaret Nolin

Margaret Nolin

February 20, 2025

5  out of  5
rating by Margaret Nolin
"I have had such a wonderful experience using this office for my insurance needs. Darbi has been so helpful and responsive through my several years being their customer. I highly recommend this team!"
We responded:
"Thank you, Margaret, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Darbi always puts our customers first. "
Profile photo of Eric Sittner

Eric Sittner

February 12, 2025

5  out of  5
rating by Eric Sittner
"Responded very promptly with needed paperwork."
We responded:
"Eric, thank you for the five stars! We appreciate you!"
Profile photo of Laurie Aker

Laurie Aker

February 4, 2025

5  out of  5
rating by Laurie Aker
"Always ready to serve. Excellent and knowledgeable care. We love that we can have a relationship with our agent; he knows us and cares for us personally! His staff and team have been with him for years, so we have also come to know them! “Like a good neighbor, Brian Arends, State Farm is there!!!” Thank you Amanda!"
We responded:
"Thank you, Laurie, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! "
Profile photo of Antony Hood

Antony Hood

January 29, 2025

5  out of  5
rating by Antony Hood
"Kathy Davis was very helpful in getting my claim setup. She was very professional and knowledgeable."
We responded:
"Anthony, we are grateful for your generous feedback. Our team values your confidence in us to handle your insurance policies."
Profile photo of Melissa Buie

Melissa Buie

December 19, 2024

5  out of  5
rating by Melissa Buie
"Kathy Davis was very patient and professional. She handled my policy expeditiously, and got me the information and proof I needed. Thank you so much!! I’m so satisfied with the service."
We responded:
"Melissa, thank you for the five stars! We appreciate you!"
Profile photo of Lori

Lori

December 17, 2024

5  out of  5
rating by Lori
"Kathy Davis was very helpful, pleasant and patient explaining the policies & getting the best price for me. Thanks again Kathy! 😇"
We responded:
"Thank you, Lori, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! "
Profile photo of Keven Clevinger

Keven Clevinger

December 16, 2024

5  out of  5
rating by Keven Clevinger
"Very kind and helpful with new policy."
We responded:
"Keven, thank you for the five stars! We appreciate you!"
Profile photo of Heather VanSteenbergh

Heather VanSteenbergh

December 10, 2024

5  out of  5
rating by Heather VanSteenbergh
"Kathy Davis is so amazing!! She has helped me so much!!! She is always allowing me to ask a million questions and always helps me out!!!"
We responded:
"We are overjoyed by reviews like this, Heather! Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
Profile photo of Tim Bitter

Tim Bitter

December 6, 2024

5  out of  5
rating by Tim Bitter
"Melanie was a Breath of fresh air. She took care of my insurance within minutes. State farm lucky to have a lady so nice on there team. Thank you Melanie"
We responded:
"Thank you, Tim, for your positive feedback and for acknowledging the excellent assistance from Melanie! We greatly value your support and feedback."
Profile photo of Anna Roberts

Anna Roberts

December 5, 2024

5  out of  5
rating by Anna Roberts
"Darbi Hagewood has been the best agent for my family and I. She goes above and beyond in her work to communicate all options, ensure everything is set up for us, and keeps us updated on any changes. Highly recommend her for all your insurance needs!"
We responded:
"Thank you, Anna, for your positive feedback and for acknowledging the excellent assistance from Darbi! We greatly value your support and feedback."